Refund policy

Pawnelo Return & Refund Policy

We accept return requests within 30 days of delivery. To be eligible, the item must be unused, in the condition received, and in its original packaging. Proof of purchase is required.

To request a return, contact us at mertkaradja71@gmail.com before sending anything back. If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior approval may not be accepted. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Damaged or incorrect items
Please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate resolution.

Non-returnable items
Used items, gift cards, and items returned outside the eligibility period cannot normally be accepted.

Refunds
Once an approved return is received and inspected, we will notify you. Approved refunds are issued to the original payment method. Bank or card processing times may vary. Shipping charges, where applicable, are non-refundable unless the item was damaged, defective, or incorrect.

Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has begun.